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Terms and Conditions

TRAINING CLASSES

FEES
Thank you for your interest in Tynewater K9.  We would respectfully ask:-
Fees for all level of classes should be paid at time of booking.  Refunds (minus an administration charge of £10) will be made for bookings cancelled no later than two weeks before the event. Cancellations made for events within two weeks of the event will not be refunded.

If you are unable to attend the session please let us know as soon as possible as we may be able to fill the place and in that instance a refund can be made. Missed weeks will not be refunded.

Where classes are cancelled due to inclement weather or instructor illness, the class will be rescheduled where possible or a refund for that class will be made. Notification of cancellation of a class will be made by text with as much prior notice as possible.  Please check your mobile for texts prior to leaving for class particularly in bad weather.

SESSION START DATES
 Our Session start dates are noted on our website but we do require a minimum of four enrolled dogs in order to run a session.  Enrolment is confirmed on payment of fees in full. On the rare occasion that there are insufficient numbers for a session the session may not start on the scheduled start date.  You will be advised via text and/or email and the session will start once minimum numbers are met.  Occasionally rescheduled classes due to illness or inclement weather can affect our scheduling and in this case you will be advised of the revised start date as soon as practically possible.

CLASS CONSIDERATIONS
On the first night please bring your dog’s current vaccination certificate and to meet the terms of our hall rentals please ensure that you worm your dog regularly, in line with your vet's recommendations. 
For all classes please:-

  • Ensure your dog is wearing a flat collar and harness and bring a suitable lead (see our list of unacceptable equipment below)
  • Please bring a bed, blanket or vetbed for your dog to rest on between exercises
  • Family members are welcome as are children (see note on Children and dogs below)
  • Please bring a clicker if you have one
  • Please bring your dog’s favourite toy and a plentiful supply of tasty treats.  Commercial treats are ok however, to maintain your dog’s interest in class you might like to consider using cooked chicken, dried liver, cubed cheese, cooked ham.
  • Please ensure you bring a supply of poop bags and pick up and appropriately dispose of any poop
We do undertake some training outside even in winter so please bring suitable waterproofs and footwear.
 
UNACCEPTABLE EQUIPMENT
At Tynewater K9 we use force-free, reward based training methods and as such will not condone the following in classes:-
  • Choke/Check Chain
  • Prong/Pinch Collar
  • Electric Shock Collar
  • Retractable leads for safety reasons
  • Chain leads for practical reasons
We do not allow the use of
  • rattle bottles or cans
  • water pistols
  • other aversive tools
 We do not allow the dogs to be pushed into position or any form of physical punishment including lead jerks, smacks, taps or pinning down of your dog.
 
ACCEPTABLE EQUIPMENT
  • Flat collars
  • Training leads
  • Strong canvas or leather leads
  • Training lines
  • Harnesses with front and back rings
  • Toys including balls and soft toys
  • Food rewards
  • Clickers

CHILDREN AND DOGS IN CLASS
We welcome children to our classes and encourage them to participate and teach them how to interact with dogs in a safe manner.  However, there are some important safety considerations to highlight:-

  • All children under the age of 16 must be accompanied by an adult
  • If your child/children are under the age of 8 years old please ensure you have another adult with you to supervise the children whilst you train your dog.
  • Children must not approach the dogs in the class unless they are asked to by the Instructors.  This reduces the stress for the dogs, some of whom may not be used to children.
  • Children are encouraged to participate in the training with their dog but must be supervised at all times..


POORLY  DOGS AND BITCHES IN SEASON
If your dog has to go to the vet due to sickness or injury please advise the vet you are attending classes and seek their advice.  Please do not bring your dog to class as sickness can be passed on and injured dogs may not feel up to undertaking training.  If in doubt please contact us.

It is rare that we have a class with bitches only and if not bitches in season must stay at home for the duration of the season and we will accommodate the missed classes in the next session.

SEMINARS AND WORKSHOPS
Places at our seminars and workshops are not confirmed until the relevant registration form and payment in full is received.  Fees are non-refundable unless the place can be utilised by another participant from the waiting list or from advertising the place.

Terms and conditions on unacceptable equipment and behaviour and class considerations above also applies to our seminars and workshops.
 
 
These Terms and Conditions supercede all other agreements, written or oral, previously made between the Client and Tynewater K9.